Operations Analyst USA Jobs

Job ID #	17273
Position Title	Operations Analyst
Location	MN - Minneapolis
Functional Area	Information Technology
Business Unit	Carlson
Employment Type	Full Time Regular
Education Required	G - Bachelor's Level Degree
Experience Required	3 - 5 years
Relocation Provided	No

Position Description

COMPANY OVERVIEW
Carlson is a vibrant, global, family-owned hospitality and travel company with a strong portfolio of leading brands. Headquartered in Minneapolis, Minn., Carlson encompasses more than 1,070 hotels in 81 countries; more than 900 restaurants in 61 countries; and a majority stake in Carlson Wagonlit Travel, the global leader in business travel management. Our business portfolio has significantly evolved over the last few years to focus on hospitality. We are a global leader in that space thanks to the strengths of our hospitality and travel brands — Radisson®, Country Inns & Suites By Carlson℠, Park Inn by Radisson, Park Plaza®, T.G.I. Friday's®, Carlson Wagonlit Travel (CWT) — and our strong geographic footprint.

POSITION RESPONSIBILITIES
Carlson IT is seeking an Operations Analyst to coordinate/support production implementation, including providing incident, change and knowledge management for the IT infrastructure teams, and facilitating service restoration and minor installation for IT and other business units.

Specific responsibilities include:

• Servicing internal clients by providing operations analysis, consultation, documentation and production implementation services for either a new/changed application, application reports, or application-specific forms under Carlson IT guidelines. 


• Assessing client production needs and either assisting or obtaining the resources to assist in production implementation and ongoing support of the client’s system/reports/forms.


• Reviewing operations documentation including user guides to ensure existence of such documentation along with accuracy and usefulness.


• Checking new releases, upgrades for no adverse affect to other systems. 


• Supporting and facilitating new system implementation.


• Being accountable for compliance to policy, process and agreed upon operational support procedures.


• Assisting the technical support staff in establishing urgency of a client problem and resolving the problem as needed


• Performing active application monitoring and event correlation where required


• Performing problem analytics through evaluation of incident and change records and customer feedback


• Providing incident resolution and cross functional service restoration


• Supporting operation readiness activities for project and/or change implementation


• Estimating development work, as necessary


• Assuming on-call responsibilities

Position Requirements

POSITION QUALIFICATIONS

• Bachelor Degree in Information Technology or related field, or equivalent business/industry training and on the job experience.


• 3 years of relevant work experience, including experience with incident and change management processes and systems


• Ability to assume on-call responsibilities


• Strong business communication and organizational skills