Membership Processing Associate USA jobs

Title	Membership Processing Associate
Open Date	1/3/2013
Age Requirement	Age 18+
Category	Part-Time
Exempt/Non-Exempt	Non-Exempt
Pay Type	Hourly
Pay Range	Competitive hourly wage
Schedule	Regular business hours plus some weekend shifts. 20-25 hours per week.
Position Requirements	Ideal candidate should be detail oriented, accurate, and well organized; possess excellent communication abilities; and be personable, articulate, and friendly.   Previous experience with Microsoft Word and Excel, data entry, and customer service required.  Experience with Raiser's Edge fundraising database ideal, but the ability to adapt to new applications and databases is sufficient.
Description	OBJECTIVE:  Support the data entry and fulfillment process for membership in order to provide timely, accurate, and helpful customer service to members. ACCOUNTABILITIES/ESSENTIAL JOB FUNCTIONS include, but are not limited to: Accurately enter and maintain membership records in Raisers Edge database following data entry procedures and standards to ensure consistency in all records.  Update records in database from return mail and membership issue forms, enter collected email addresses, and track member attendance, events, and education programs. Prepare and complete outgoing mailings for membership cards in a timely and accurate manner.  Prepare items for volunteer assistance when available. Provide excellent customer service to members and donors through phone, email, and written correspondence.  Assist with Member Check-in and Box Office admission sales as scheduled or needed.  Provide membership support at the COSI Box Office for member questions, challenges, and new member initiatives. Train with and assist the Lead Membership Processing Associate with processing and tracking membership purchases including verifying daily membership batches, processing member payments or check deposits, and entering membership payments in Raisers Edge. Assist the Member Services Team as needed. Tasks include assisting with membership events, direct mail projects, and fulfillment of benefits. Fulfill seasonal projects for the Advancement Division as needed. Support general COSI operations through participation in meetings as appropriate. Serve as an example to other COSI Team Members and Volunteers in matters of appearance, attitude, and performance in a manner best serving COSI paid and Volunteer Team Members and Guests. In accordance with COSI's Guest Services Strategy, and as opportunities present themselves, provide excellence in Guest Services by assuring Guest safety, using courtesy to drive each Guest interaction, by delivering the COSI show, and by keeping operations efficient. Perform other duties as assigned by the Director of Membership & Donor Services.