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 Primary Objective of Position:
Ensure the highest quality operation by overseeing the integrity of the audio/visual systems, break areas, and conference services activities.
Essential Functions:
1. Provides high quality service and product to guests while adhering to budget constraints by managing the department in accordance with Company policies and procedures. (50%)
• Help to ensure an optimal level of service, quality and hospitality are provided to guests at all times.
• Monitor service and teamwork on a regular basis.
• Help to ensure cleanliness and maintenance of the meeting and banquet facilities.
• Help to ensure timely function room setups
• Help to ensure all employees follow safety rules and procedures.
• Serve as a singular point of contact in coordination of conference activities for client/meeting planner.
• Prepare accurate BEO’s
• Help to ensure guest complaints are handled tactfully.
2. Forecast, implement, monitor, control and report on the budget and its components. (10%)
• Assist in maximizing revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality guest service.
• Upsell audio/visual and food/beverage when possible
3. Coordinate rooming lists with Group Rooms Manager and Accounting Department. (20%)
• Collect rooming list from client.
• Make billing arrangements.
• Note VIP’s
• Create and deliver CMP welcome packs (welcome letter, breakfast and/or dinner vouchers, etc.)
4. Ensure all accurate billing. (20%)
Non-Essential Functions:
1. Keep the Director of Conference Services promptly and fully informed of all problems or unusual matters of significance
2. Perform all duties and responsibilities in a timely and efficient manner in accordance with established Company policies and procedures to achieve the overall objectives of this position.
3. Maintain a favorable working relationship with all other Company employees to foster and promote a cooperative and harmonious working climate.
4. At all times, project a favorable image of the Company to the public.
5. Perform special projects and other responsibilities as assigned.
6. Participate in task forces and committees as required.
7. Attend Company sponsored functions. |
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| Skills / Industry Qualifications Required: | Knowledge and Skills:
Education: A two-year college degree or equivalent education/experience.
Experience: One full year of employment in related position.
Skills and Abilities: Requires thorough knowledge of Conference Services/Hospitality practices. Some understanding of audio/visual equipment and systems is helpful.
Requires ability to make decisions and determine a course of action quickly.
Must possess highly developed communication skills.
Must possess organizational skills sufficient to allow multiple interruptions throughout the day.
Must be able to organize workload for subordinates.
Must be able to work with and understand basic financial information and basic arithmetic functions.
Must work well in stressful and high-pressure environment.
Must maintain composure while being confronted by guests. |
| Education Level Required: | College |
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| Contact Name: | International Recruitment Exchange Services |
| Contact Phone: | 16782271196 |
| Preferred method of contact: | E-mail via Apply Online Box (below when logged in) |
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