US-Passenger Service Agent-ATL USA Jobs

Employment Duration:	Part time
Location:	US-GA, Atlanta (ATL/78)
Job Code:	339
Description
SUMMARY:  Performs airline ticketing counter and gate service functions for airline customers.   ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following.  Other duties may be assigned. ·         Ensures a safe work environment by following all ATS rules and regulations regarding the work place. ·         Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights. ·         Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination. ·         Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight. ·         Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights). ·         Makes announcements regarding flight activity at gate or over airport’s general PA system. ·         Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise. ·         Maintains the level of service expectations of both the passenger and the airline customer at all times. ·         Communicates with flight crew on ground and via ground to air radio. ·         Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.) ·         Is responsible for all flight movement messages in and out. MINIMUM REQUIREMENTS: ·         Must be at least 18 years of age. ·         Must posses a High School Diploma or GED. ·         Must be able to pass a drug/ alcohol test/ background check and be able to obtain airport security clearance. ·         Must posses a valid driver’s license and provide a Motor Vehicle Record/ MVR. (Varies by Airport.) PHYSICAL REQUIREMENTS: ·         Must be able to lift up to 70 pounds. ·         Must be able to stand, lift, bend, push and pull for an extended time. ·         Must be willing to work in all types of elevated noise levels within the airport environment BACKGROUND QUALIFICATIONS: *    Must be fluent in English and German. ·         Must be willing to work various shifts, weekends, or irregular shifts. ·         Computer skills required. LOCATION/SPECIFIC WORKING HOURS: ·         Specific shifts to be determined ·         Must be able to work extended hours on short notice during non-routine operations